FixDesk - Help Desk & Customer Support Script with Live Chat, Email Piping and Paid Support Plans (Laravel)

FixDesk — help desk, live chat and paid support plans in one Laravel script

FixDesk is a complete, self-hosted help desk and customer support website: customers open tickets on the web, by email or from the live chat widget, find answers in the Help Center, rate your support with CSAT surveys and can buy Priority or Premium support plans with Stripe, PayPal, Paystack, Razorpay, PayHere or bank transfer. Agents work every conversation from one inbox with SLA timers, canned replies and collision alerts. Built on Laravel 13 with a web installer, light and dark mode and an installable PWA.

• Demo website: https://fixdesk.anowhosting.com/ (customer: customer@example.com / password)
• Agent: agent@example.com / password
• Admin panel: https://fixdesk.anowhosting.com/admin (admin@example.com / password)
• Documentation: https://fixdesk.anowhosting.com/codester/docs/index.html

Agent demo: email agent@example.com / password password (or use the one-click demo buttons on the sign-in page)

A Help Center that answers first

Categories, instant search, trending topics, related articles and helpful votes. Articles are suggested while the customer types the ticket subject, so many questions never become tickets.

Tickets from the web, email and chat

• Departments, priority, custom fields and attachments; guests get a private status link
• Email piping with a built-in IMAP client — no PHP imap extension needed

A workspace built for agents

Thread, customer card, SLA timers and properties side by side. Canned replies, internal notes, merge, tags, round robin assignment and a collision alert when two agents open the same ticket.

Live chat that becomes a ticket

An embeddable chat widget with pre-chat form, an agent console with queue and transfer, article cards in the chat and one-click chat to ticket with the full transcript.

Paid support plans with safe payments

• Stripe, PayPal, Paystack, Razorpay, PayHere and bank transfer with receipt approval
• No auto-renew: a reminder with a pay link before the period ends; invoices for every payment
• Server-side verification of order, amount and currency; signed webhooks that fail closed

Dashboard and reports

Ticket volume, SLA compliance by plan, CSAT, first response time, plan revenue, agent performance and CSV export.

Your brand, light and dark

Colour presets or your own colours, logo, fonts, a full dark mode and every text editable and translatable with auto-translate. Social network links with your own icons.

A clear customer portal and installable app

Customers follow their tickets, rate the support they received, renew their plan and download invoices. FixDesk installs as a PWA on phones and desktops.

What you get

• Full source code with the vendor folder — no Composer needed
• Web installer with optional demo data and browser-based updates
• Illustrated HTML documentation

Requirements at a glance

PHP 8.3+, MySQL / MariaDB or SQLite, Apache / LiteSpeed / Nginx, one cron job.

Support and updates

Support covers installation, configuration and bugs in the item. Server administration and custom development are not included.

Demo note: the live demo runs in demo mode — saving settings and deleting are disabled, the demo data refreshes itself, and payments are never simulated.

• PHP 8.3 or newer (8.3, 8.4)
• MySQL 5.7+ / 8.x, MariaDB 10.3+ or SQLite 3
• PHP extensions: pdo (pdo_mysql or pdo_sqlite), mbstring, openssl, tokenizer, xml, ctype, json, fileinfo, gd, curl, bcmath
• Apache or LiteSpeed with mod_rewrite (cPanel, hPanel, Plesk, DirectAdmin) or Nginx
• A cron job (one line) for email piping, SLA escalation, plan reminders and auto-close
• No Composer, Node.js or SSH needed: all libraries are included
• Optional: SSL certificate, SMTP account, a mailbox for email piping, Stripe / PayPal / Paystack / Razorpay / PayHere accounts, Google and Facebook apps for sign-in

Install

1. Create an empty MySQL or MariaDB database and a user with all privileges (or use SQLite), and select PHP 8.3 or newer.
2. Upload the contents of the fixdesk folder to your domain folder (e.g. public_html) and extract it.
3. Open your-domain.com/install: the web installer checks the server, creates the tables and your admin account, with optional demo data.
4. Sign in and set your logo, colours, email (SMTP and IMAP piping), payment gateways, social networks, PWA and languages in Admin › Settings.
5. Add the cron job shown in the documentation: * * * * * cd /path/to/fixdesk && php artisan schedule:run

Updates

1. Back up, upload the new files over the old ones (keep .env, storage and public/uploads), sign in as admin and click Run update.

The illustrated guide (cPanel, VPS / Nginx, Windows, installer, cron, every settings area, payments and webhook URLs, email piping, live chat embed, demo mode, updates, FAQ) is in documentation/index.html and online at /codester/docs/ on the demo.

Version 1.0.0 – November 2026

• Initial release.
• Tickets by web form, email piping (built-in IMAP client) and live chat, guest tickets with private links.
• Agent workspace: canned replies, internal notes, merge, tags, custom fields, round robin, collision alert.
• SLA policies, business hours, holidays, escalation and CSAT surveys.
• Live chat widget (embeddable on any website), agent console, chat to ticket.
• Help Center with search, categories and suggested articles.
• Support plans with Stripe, PayPal, Paystack, Razorpay, PayHere and bank transfer; No auto-renew with reminders; invoices.
• Dashboard, reports and CSV export.
• Colour presets, dark mode, languages with auto-translate, social networks, Google and Facebook sign-in, installable PWA.
• Web installer with demo data, browser updates, demo mode and illustrated documentation.